We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.
APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays):
a) UK and USA ~ 5 to 10 business days (tracking system available)
b) Rest of the world ~ 7 to 25 business days (tracking system available varies)
Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package or refund if there are no tracking updates for more than 30 business days.
This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions or other instances.
PROCESSING TIME VS SHIPPING TIME
Please note that processing time (2-3 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 2 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).
After your order has been processed, our shipping company for dispatch will then pick up your package. An email with your online tracking information will be available on our website..
CANCELLING AN ORDER
Once an order is placed, we will not be able to cancel a order if it has already been processed.
Please do drop us an email at firstname.lastname@example.org as soon as possible if you'd like to cancel an order that you have just made.