FAQs

How long does the delivery take?

Delivery takes between 7-10 working days and you have the tracking number to follow the progress of your order.

Do you ship worldwide?

Yes we do! We offer standard free shipping or express options around the world.

Typically all less than 10 days. Just checkout with your address and you will see the options.

How can i pay?

We support all credit cards + Paypal. You can select your preferred method once you put in your address and pick your shipping method.

My order arrived damaged or broken. What do I do now?

Please email customer service at info@zanus-store.com . Please include 2-3 photos showing the damage. Orders that arrive damage are eligible for replacement or store credit only. Please include your 5 digit order number in your email and if you would prefer a replacement or store credit. Broken and damaged orders do not need to be returned.

I received my order but I do not wish to keep it.

Please email customer service at  info@zanus-store.com stating that you would like to return your order. Please include your 5 digit order number. Return shipping is at buyers expense. Once your order is returned it will be inspected for use and then a refund will be processed. Shipping costs are not refundable.

Do you have any other questions ?

Please contact us at info@zanus-store.com